Community Manager

TL;DR

Community Manager (Digital Engagement): Managing and growing the dbt Slack community, building scalable moderation workflows, and creating content systems that help data practitioners connect, learn, and collaborate with an accent on community health, engagement analytics, and member experience. Focus on designing incident-response processes, coaching moderators, running engagement experiments, and turning community insights into product, marketing, and support outcomes.

Location: Remote within the United States; the posting specifies Colorado, United States

Salary: $130,068–$162,585.50 USD annually

Company

Data infrastructure companies Fivetran and dbt Labs are combining their data movement and analytics engineering products to help organizations build trusted foundations for analytics, AI, and business decisions.

What you will do

• Own the day-to-day operations, channel strategy, guidelines, and engagement programming for the dbt Slack community.
• Build scalable moderation, triage, escalation, support, and Code of Conduct enforcement workflows.
• Coach, support, recruit, and onboard moderators and community champions.
• Create announcements, highlights, prompts, and community storytelling systems across digital channels.
• Track growth, activation, retention, response time, sentiment, and other community health metrics; run experiments to improve performance.
• Share member insights with Product, Marketing, Support, and Developer Experience while managing community tools and incident response.

Requirements

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Experience operating a large online community such as Slack, Discord, or a forum, including moderation, member support, and community health management.
• Experience designing moderation and support workflows, enforcing a Code of Conduct, and handling sensitive or complex situations.
• Excellent written communication, facilitation, de-escalation, and conflict-resolution skills.
• Experience with community tooling and analytics, including Slack workflows, Common Room, or similar platforms.
• Strong data-informed decision-making and cross-functional collaboration skills, with cultural sensitivity across regions and time zones.

Nice to have

• Experience scaling a high-engagement Slack or Discord community with measurable activation, retention, response-time, or sentiment improvements.
• Online crisis or incident leadership, including safety escalation and Code of Conduct enforcement.
• Experience translating member insights into product or marketing outcomes.
• Experience building workflow automation, analytics, and knowledge systems.

Culture & Benefits

• Remote work environment with a global, distributed community focus.
• Employer-paid medical insurance, subject to country and worker type.
• Paid time off, sick time, parental leave, holidays, a Global Week of Rest, and volunteer days.
• RSU stock grants and professional development opportunities.
• Virtual social events, team-building activities, a monthly cell phone stipend, and mental health support.