Senior Community Manager

TL;DR

Senior Community Manager (Slack/data communities): Managing and growing a global digital community for data practitioners with an accent on moderation, engagement programming, and community health. Focus on building scalable support workflows, developing measurable engagement programs, and translating member insights into product, marketing, and support outcomes.

Location: Remote, New York, United States

Salary: $130,068–$162,585.50 USD per year

Company

A large data infrastructure organization helping businesses move, transform, govern, and use data for analytics and AI.

What you will do

• Own daily operations of the Slack community and maintain a welcoming, high-signal environment.
• Develop channel strategies, community guidelines, engagement programs, and content systems.
• Build moderation and support workflows, including triage, escalation, response playbooks, and Code of Conduct enforcement.
• Coach, recruit, and onboard moderators and community champions.
• Track engagement and community health metrics, run experiments, and report insights to stakeholders.
• Manage community tools and partner with Product, Marketing, Support, Legal, People, and Security on member experience and incident response.

Requirements

• 5+ years of experience in digital community management, online engagement, or community program management.
• Experience operating a large online community through Slack, Discord, forums, or similar platforms.
• Strong understanding of community dynamics, trust-building, moderation, and member support.
• Excellent written communication, facilitation, de-escalation, and conflict-management skills.
• Experience with community tooling, analytics, KPIs, and data-informed improvement.
• Cultural fluency, emotional intelligence, and the ability to work across regions, time zones, and competing priorities.

Nice to have

• Experience scaling high-engagement Slack or Discord communities with measurable results.
• Crisis or incident leadership in online communities.
• Community-as-a-product experience connecting member insights to roadmap and marketing outcomes.
• Experience designing workflow automation, analytics, and knowledge systems.

Culture & Benefits

• Remote work environment with a globally distributed community and workforce.
• Employer-paid medical insurance, with details varying by country and worker type.
• Paid time off, sick leave, parental leave, holidays, a global week of rest, and volunteer days.
• RSU stock grants and professional development opportunities.
• Virtual social events, team-building activities, a monthly cell phone stipend, and mental health support.