Business Continuity & Insurance Manager

Location: Hybrid work with at least three days a week in the office; hirify.global HQ in London, with a shuttlebus service available for the Leavesden office.

Company

hirify.global is an online fashion retailer serving customers around the world.

What you will do

• Define and embed a refreshed Group framework for business continuity, disaster recovery, crisis management, operational recovery and critical third-party resilience.
• Manage the BCDR framework cycle, including business impact assessments, plan reviews, lessons learned, remediation tracking, testing, training and exercises.
• Coordinate recovery objectives, dependencies, runbooks, playbooks and testing with Technology, Supply Chain, Digital Product, Customer, Commercial, Finance, People, Communications, Security, Legal and Procurement teams.
• Own the annual Group Insurance cycle, including renewals, claims, policy documentation, broker and insurer relationships, and stakeholder advice.
• Improve insurance processes, establish an Insurance Champions network, and use claims, insurer recommendations and lessons learned to strengthen controls and resilience.
• Line-manage and mentor a Senior Risk Analyst while supporting incident response, crisis management, assurance and risk-management activities.

Requirements

• Significant experience in business continuity, disaster recovery, crisis management, operational resilience or a similar field.
• At least 2–3 years of experience shaping, leading or managing a business continuity programme in a diverse commercial environment.
• Strong awareness of risk and controls, analytical problem-solving skills, and experience with complex or less mature operating environments.
• Strong negotiation, influencing, stakeholder management and relationship-building skills.
• Clear verbal and written communication skills, including the ability to engage senior leadership and governance committees.
• Ability to work proactively, manage competing priorities and operate effectively in a fast-paced, changing business.

Nice to have

• Experience managing insurance programmes, renewals, claims, broker and insurer engagement, evidence gathering and risk-improvement activities.
• Professional qualification in risk, insurance, resilience, business continuity, disaster recovery, controls or governance.

Culture & Benefits

• At least three days per week in the office to support collaboration and decision-making.
• 25 days of paid annual leave plus an additional celebratory day.
• Employee discount, sample sales and a discretionary bonus scheme.
• Private medical care, pension contributions matched up to 5%, and a flexible benefits allowance.
• Personalised learning and career-development opportunities.
• Summer hours with 3pm finishes on Fridays in June, July and August.