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Описание вакансии
TL;DR
Internal Sales Manager (Sales): Managing existing customer portfolios and driving renewals, upsells, and reactivations through phone, WhatsApp, email, and CRM with an accent on customer retention, personalized proposals, and relationship management. Focus on negotiating offers, closing learning-package renewals, maintaining accurate CRM records, and collaborating with Customer Success, Teaching Operations, and Finance.
Internal Sales Manager
Company
Kodland
Conditions
Contract based Middle 🇮🇹 Italy 📞 Sales 🏠 Remote Job description Job title: Internal Sales Manager What you'll be doing:
- Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
- Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
- Build strong relationships with customers, understand their goals, and recommend the right learning solutions
- Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations
- Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams
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