IT Support Spec I

TL;DR

IT Support Spec I (Windows/Hardware): Providing first-line technical support and managing workstation deployment, IT assets, onboarding, and offboarding for internal employees with an accent on endpoint support, inventory control, and security compliance. Focus on troubleshooting complex user issues, supporting hybrid users and office technology, and maintaining compliance with SOX, PCI, and SOC2 controls.

Location: Las Vegas, Nevada, US; hybrid work arrangement

Salary: $54,000–$61,000 annually USD

Company

hirify.global is a global gaming company delivering gaming content, technology, and services across more than 100 jurisdictions.

What you will do

• Provide first-line technical support for hardware, software, workstations, and end-user services.
• Image, configure, deploy, track, and maintain employee workstations throughout their lifecycle.
• Coordinate IT equipment and system access for employee onboarding and offboarding.
• Manage IT assets, inventory, workstation locations, procurement, and office relocation activities.
• Support conference room technology, company events, customer-facing events, and emergency assistance needs.
• Document solutions, maintain the knowledge base, escalate recurring issues, and coordinate warranty support with vendors.

Requirements

• High school diploma required; a bachelor's degree in information technology or a related field is preferred.
• 0–2 years of experience in IT support or a help desk role.
• Experience supporting both onsite and remote users.
• Working knowledge of Windows operating systems, general computer hardware, and Microsoft Office applications.
• Strong analytical, problem-solving, communication, phone support, and customer service skills.
• Ability to learn and apply new technologies and technical processes quickly.

Culture & Benefits

• Inclusive work environment focused on collaboration, accountability, and ownership.
• Benefits may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance.
• Additional benefits may include life and disability coverage, paid time off, tuition reimbursement, and wellness programs.
• Bonus or commission opportunities may be available depending on the role.