Technical Support Specialist I (IT Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Technical Support Specialist I (IT Support): Assessing and troubleshooting computer user support problems for the CNI Corporate environment with an accent on password resets, desktop support, and specialized applications. Focus on diagnosing hardware/software issues and maintaining helpdesk standard operating procedures.
Location: Onsite in Norman, OK
Salary: $19–$22 per hour
Company
A holding company with multiple subsidiaries serving federal government and commercial enterprises across various sectors.
What you will do
- Handle inbound telephone customer requests and resolve issues using investigative methods.
- Perform problem diagnosis, research, isolation, and resolution for users.
- Reset user passwords and provide desktop and specialized application support.
- Monitor system queues, voicemail, and web requests for support.
- Document all actions and escalate tickets to higher-level support groups.
- Participate in maintaining and improving helpdesk standard operating procedures (SOPs).
Requirements
- Must be based in Norman, OK
- Must be able to pass a background check
- Associate's degree and a minimum of two years of relevant experience.
- Experience with PC hardware, MS Active Directory, Exchange, and Windows.
- CompTIA A+ Certification (preferred).
Culture & Benefits
- Medical, Dental, and Vision insurance eligible on the first day of hire.
- 401(k) with immediate vesting.
- Paid Time Off (PTO) and observance of federal holidays.
- Professional Development Assistance and Legal Aid Assistance Program.
- Family Planning and Fertility Assistance.
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