Customer Billing Support Agent (German)

TL;DR

Customer Billing Support Agent (Customer Support): Providing high-quality billing support and troubleshooting for customers with an accent on clear communication and ticket management. Focus on resolving account concerns efficiently and meeting service-level agreements.

Location: Hybrid (Bellevue, WA)

Salary: $23.00 - $25.50 per hour

Company

Technology solutions firm connecting strategy and execution across AI, cloud, data, and product development.

What you will do

• Manage and resolve billing-related customer tickets within established SLAs and performance guidelines.
• Diagnose and resolve common account issues using approved troubleshooting procedures and desktop tools.
• Communicate complex information clearly and concisely in writing to ensure timely resolution.
• Collaborate with internal teams to research and resolve escalated customer concerns.
• Meet productivity and quality metrics to maintain high customer satisfaction levels.

Requirements

• Must be based in Bellevue, WA (Hybrid)
• Written and verbal fluency in German and English (C1+)
• At least one year of customer-service experience.
• Proficiency with Microsoft Office and ability to perform basic computer/network troubleshooting.
• Ability to work in a fast-paced, structured, and metrics-driven environment.

Nice to have

• Experience in billing support or technical troubleshooting.
• Experience working with ticketing systems or customer-support platforms.
• Knowledge of or interest in online gaming.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan and Flexible Spending Account (FSA).
• Competitive paid time off and parental leave.
• Professional growth and development opportunities.
• Culture of ownership and high standards.