Patient Support Specialist (Medtech)

TL;DR

Patient Support Specialist (Medtech): Managing patient communication, consultation flows, and onboarding for a weight-management program with an accent on bi-lingual support (German/English) and patient experience. Focus on triaging interactions, resolving patient tickets, and collaborating with care teams to optimize delivery of healthcare services.

Location: Hybrid (Berlin, Germany)

Company

A digital healthcare company building preventive healthcare ecosystems and long-term care programs to improve global health outcomes.

What you will do

• Onboard new patients and proactively resolve support tickets via platform messaging and outbound calls.
• Collaborate with internal care teams and operational partners to ensure timely order delivery.
• Monitor patient sentiment to identify pain points, escalate bugs, and drive continual product improvement.
• Build, implement, and maintain process documentation.
• Execute ad-hoc tasks to support the rapid scaling of the German market.

Requirements

• 1-2 years of experience in customer support, hospitality, sales, or other customer-facing roles.
• Fluent German and English (minimum B2) speaking and writing.
• Strong written and verbal communication skills with a naturally empathetic tone.
• Proficiency with computers; experience with Zendesk and Google Suite is a plus.
• Ability to work a Tuesday–Saturday schedule.
• Must be based in Berlin for a hybrid work arrangement.

Nice to have

• Previous experience working in a startup environment.

Culture & Benefits

• Equity ownership for all employees.
• Annual learning budgets and three days of professional development leave.
• 28 days of annual leave and a wellness allowance.
• Hybrid work model with an energizing office and regular team socials.
• Flexible perk allowing 3 weeks of work-from-anywhere per year.