Technical Support Specialist (Dutch Market)

TL;DR

Technical Support Specialist (Dutch Market) (IoT/Connected Transportation): Diagnosing and resolving hardware, software, connectivity, and platform issues for hirify.global products, partners, and customers with an accent on technical troubleshooting, database configuration, and multilingual business communication. Focus on investigating complex device and network problems, supporting product implementation, delivering customer training, and coordinating resolutions across internal teams.

Location: Aachen, Germany, with a flexible hybrid working model. The role may require working days, evenings, nights, weekends, and holidays in a 24/7/365 operation.

Company

hirify.global develops IoT and connected transportation solutions, including vehicle connectivity devices, fleet management software, web-based analytics, and partner integrations.

What you will do

• Support customers, resellers, sales representatives, and internal teams by phone, chat, and email.
• Diagnose and resolve hardware, software, connectivity, installation, device, network, and platform configuration issues.
• Provide technical guidance on databases, user management, rules, reporting, portal navigation, and product implementation.
• Coordinate device and accessory returns or exchanges with internal departments.
• Deliver product and service training to resellers and customers and resolve customer complaints.
• Escalate severe issues, protect customer data, and support global strategic initiatives.

Requirements

• 1–3 years of experience in customer service or technical support with troubleshooting responsibilities.
• Fluent Dutch and German for technical troubleshooting and business communication, plus English proficiency.
• Post-secondary diploma or degree in Engineering, Computer Science, or a related field.
• Working knowledge of SQL, Python, C#, JavaScript, and data warehouses such as Google BigQuery.
• Expert Excel skills, including pivot tables and reports, and technical competence with Google Workspace.
• Excellent verbal and written communication skills and flexibility to work across a 24/7/365 schedule.

Culture & Benefits

• Flexible hybrid working model with support for both in-person and virtual work.
• Home office reimbursement and a modern office environment.
• Public transportation reimbursement, employer pension contributions, and medical and dental benefits for employees and family members.
• Electric vehicle purchase incentive and subsidized fitness membership.
• Tuition reimbursement and an inclusive, collaborative culture focused on work-life balance.
• Benefits are available to full-time permanent employees only.