IT Helpdesk/Desktop Analyst (On-Site)

TL;DR

IT Helpdesk/Desktop Analyst (Microsoft 365/Active Directory): Providing Tier I/II help desk and desktop support for end users in an onsite Midland, Texas environment with an accent on hardware, software, connectivity, and user administration. Focus on troubleshooting diverse endpoint issues, supporting onboarding and offboarding, maintaining desktop equipment, and delivering responsive service to a busy user community.

Location: Onsite in Midland, Texas, United States; occasional local travel may be required, with future participation in an on-call rotation.

Salary: $65,000 annually

Company

hirify.global is a Fortune 1000 IT solutions partner providing hardware, cloud, cybersecurity, and professional IT services to businesses, schools, and government agencies worldwide.

What you will do

• Provide Tier I/II help desk and desktop support for end users.
• Troubleshoot hardware, software, printer, and connectivity issues.
• Support Microsoft 365 and Active Directory user administration.
• Handle employee onboarding and offboarding, including account provisioning and equipment setup.
• Install, configure, maintain, and document desktop and laptop support activities.
• Assist with IT projects, occasional local travel, and a future on-call rotation.

Requirements

• Previous help desk or desktop support experience, or recent IT graduation with relevant internship experience.
• Working knowledge of Microsoft 365, Active Directory, Windows desktop operating systems, and basic hardware and software troubleshooting.
• Strong communication, interpersonal, and customer service skills.
• Ability to work in a fast-paced environment and willingness to learn and grow.
• Experience supporting a small to mid-sized organization is preferred.

Nice to have

• Spanish language skills.

Culture & Benefits

• Direct-hire opportunity with a competitive salary.
• Career growth potential within a rapidly growing organization.
• Broad exposure to multiple IT functions.
• Mentorship and professional development from an experienced IT team.
• Opportunity to build a long-term IT career.