Associate Help Desk User Support

TL;DR

Associate Help Desk User Support (Fintech): Provide technical support to external and internal clients for electronic trading platforms with an accent on authentication, entitlements, navigation, and trade flow issues. Focus on troubleshooting problems, coordinating global coverage across regions, and managing incident resolutions under pressure.

Location: Draper, Utah, United States (office-based)

Company

Global investment firm offering electronic trading and services platforms like Marquee Trader, Goldman 360, and Private Wealth Management tools.

What you will do

• Deliver technical platform support, access/entitlement administration, and client training for web, desktop, and mobile applications including Private Wealth Management, electronic trading apps, and Goldman 360 Portal.
• Interact with external clients via phone, email, and occasionally face-to-face, while collaborating with internal Sales, Operations, Trading, and PWM teams.
• Coordinate seamless client coverage across Asia-Pac, EMEA, and Americas regions.
• Troubleshoot issues, escalate to stakeholders, follow up on resolutions, and identify enhancement/automation opportunities.
• Project manage new business start-up initiatives and perform statistical analysis/business reporting for marketing and sales.
• Adhere to compliance and risk management procedures.

Requirements

• Office location: Draper, Utah, United States
• Broad financial industry knowledge; digital financial experience a plus.
• Knowledge of internet-based applications (Windows, Google, iOS), networks, firewalls, security settings, and B2B connectivity.
• Strong organizational, communication, leadership, interpersonal, and time management skills.
• Proactive, enthusiastic, team-oriented mindset for global 24x7 support.
• Demonstrated project management and incident management experience with analytical skills.
• Bachelor’s degree in Information Systems, Engineering, Business, Economics, or related field.

Culture & Benefits

• Best-in-class benefits package.
• Global team environment with 24x7 support coverage.
• Fast-paced, high-pressure setting emphasizing superior client service and multitasking.