Order Management Analyst (SaaS)

TL;DR

Order Management Analyst (SaaS): Processing and validating customer and partner orders, invoices, and credit memos for AI-powered enterprise software with an accent on billing accuracy, internal controls, and cross-functional coordination. Focus on resolving invoice disputes, completing month- and quarter-end activities, performing root cause analysis, and maintaining accurate order documentation under tight deadlines.

Location: Budapest, Hungary; candidates must be based in Hungary. Flexible working options include remote, hybrid, or office-based work. Extended hours may be required at month end.

Company

hirify.global provides an AI-powered customer and employee experience orchestration platform used by more than 8,000 organizations worldwide.

What you will do

• Review and validate quotes, service orders, purchase orders, statements of work, and other documentation.
• Process orders, invoices, and credit memos using Salesforce, Zuora Billing, and Workday.
• Complete order management activities within month-, quarter-, and year-end deadlines.
• Coordinate with Sales, customers, partners, and internal teams to resolve invoice inquiries and disputes.
• Maintain accurate account histories and documentation while complying with internal controls and SOX requirements.
• Perform root cause analysis and propose process improvements.

Requirements

• Bachelor’s degree required; Accounting or Finance specialization preferred.
• Order management experience in the SaaS industry is highly preferred.
• Strong English verbal communication skills required.
• Ability to work accurately under tight deadlines, prioritize multiple tasks, and maintain a high level of attention to detail.
• Basic accounting knowledge and familiarity with revenue recognition principles.
• Experience with Salesforce, Zuora Billing, Workday, AI-enabled tools, software licensing, or cloud business models is preferred.

Nice to have

• Fluency in spoken and written Spanish.
• Experience collaborating with stakeholders across global regions in a remote environment.
• Strong customer service, analytical, and process improvement skills.

Culture & Benefits

• Flexible-first working environment with remote, hybrid, and office-based options for Hungary-based employees.
• Extra days off in August and October, plus paid volunteer time.
• Cafeteria, health insurance, life insurance, language courses, gym access, and learning resources.
• Career development through mentorship, learning programs, and education support.
• Inclusive multinational environment with support from global and local leaders.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before the final steps.