Senior Customer Success Manager (SaaS)

Location: Remote, but must reside in Australia

Company

hirify.global provides scalable, data-driven software solutions for fitness businesses, supporting club management, member engagement, and payments worldwide.

What you will do

• Build trusted, long-term relationships with enterprise customers and key stakeholders.
• Monitor account health, customer usage, retention risks, and growth opportunities.
• Deliver business reviews and develop success plans tied to customer outcomes.
• Demonstrate product capabilities and capture customer success stories.
• Manage escalated customer issues, support tickets, and internal coordination to drive timely resolution.
• Communicate customer feedback and feature requests to Product while mentoring junior team members.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role supporting enterprise customers.
• Strong communication, presentation, negotiation, stakeholder management, analytical, and problem-solving skills.
• Experience managing complex customer relationships and multiple priorities in a fast-paced environment.
• Experience with CRM, customer engagement, and project management tools, plus proficiency in Microsoft Excel.
• Fluency in Korean and English is required.
• Fitness industry or SaaS experience is preferred.

Culture & Benefits

• Values-focused culture centered on Best Life, One Team, and Growth Mindset.
• Open paid time off, statutory leave, and 14 paid holidays.
• Quarterly company-wide Days of Disconnect.
• Paid parental leave, including up to six months of company-supported leave, plus pawternity leave.
• Annual fitness, wellness, and health reimbursement, medical support, EAP access, and a Calm subscription.