Market Development Account Advisor (IoT)

TL;DR

Market Development Account Advisor (IoT): Driving platform adoption and success for customers on the Altitude platform with an accent on consultative relationships and technical onboarding. Focus on translating customer feedback into product insights and managing account health metrics.

Location: Remote (Must be based in the US)

Salary: $83,000 - $102,000 USD

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics and an open platform to help businesses manage fleets and improve sustainability.

What you will do

• Build strong, consultative relationships to ensure products and services exceed client expectations.
• Promote platform adoption by collaborating with customers to create measurable goals aligned with their objectives.
• Onboard and train Altitude customers and partners, developing modular learning paths and interactive content.
• Partner with Product Management to translate recurring customer feedback into actionable roadmap insights.
• Monitor account health metrics, intervene with at-risk accounts, and collaborate with Support to resolve issues.
• Identify success stories and assist in creating case studies and public-facing content.

Requirements

• Must be eligible to work in the United States (verified via E-Verify).
• 3-5+ years of experience in Customer Success or Account Management, specifically with enterprise business customers.
• Proven understanding of SaaS, GIS, and enterprise software within a technical or engineering organization.
• Technical proficiency with APIs, reporting, and business analysis to troubleshoot complex data structures.
• Experience leveraging Salesforce and other CRM platforms.
• Ability to travel up to 25% (passport required).

Culture & Benefits

• Flexible working arrangements and a home office reimbursement program.
• Competitive medical and dental benefits with a retirement savings program.
• Baby bonus and parental leave top-up program.
• Electric vehicle purchase incentive program.
• Online learning and networking opportunities within an inclusive work culture.