Technical Support Representative (Customer Service)

TL;DR

Technical Support Representative (Customer Service): Providing end-to-end technical and warranty support for hirify.global customers with an accent on troubleshooting product performance and managing warranty returns. Focus on resolving complex product inquiries, documenting interactions in Salesforce, and coordinating with cross-functional teams to ensure customer satisfaction.

Location: Onsite in Delavan, Wisconsin, United States

Company

hirify.global is a global corporation focused on providing sustainable water solutions.

What you will do

• Respond to customer inquiries via phone and email regarding technical advice and warranty support.
• Perform troubleshooting of product performance and application-related issues.
• Coordinate warranty returns (RGAs) and evaluate products using SAP and CAR systems.
• Document and record all technical support interactions accurately in Salesforce.com.
• Collaborate with cross-functional teams to resolve day-to-day technical problems.
• Develop and maintain internal and external training materials for product evaluation.

Requirements

• High School Diploma or equivalent.
• At least 1 year of professional experience in Customer Service, Sales, and/or Marketing.
• Proficiency with MS Office applications.
• Strong written and verbal communication skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Must be based in or be able to work onsite in Delavan, Wisconsin

Nice to have

• Bilingual proficiency in Spanish or French.
• Understanding of hydraulic or electro-mechanical systems, specifically pump products.
• Hands-on experience with the installation, repair, maintenance, and troubleshooting of technical systems.

Culture & Benefits

• Professional and energetic team environment.
• Ongoing internal training to build technical product knowledge.
• Commitment to diversity and equal opportunity employment.
• Cross-cultural work environment with a global presence.