Senior Technical Support Technician (Medtech)

TL;DR

Senior Technical Support Technician (Medtech): Supporting day-to-day operations of the technical support department by providing telephonic and email troubleshooting for medical equipment with an accent on electro-mechanical device repair and field service escalation. Focus on providing second-level support for internal and external customers, training new hires, and maintaining seamless service workflows.

Location: Must be based in Wayne, NJ (Hybrid: 3-4 days per week onsite).

Salary: $35–$38 per hour plus EIP.

Company

hirify.global is a global provider of innovative medical technology solutions for intensive care, cardiovascular procedures, and operating rooms, dedicated to making life-saving technology accessible worldwide.

What you will do

• Provide technical support and part identification for internal and external customers via phone and email.
• Manage service cases and complaint handling within the FSM system.
• Travel with field service technicians to provide escalation support and exchange information.
• Act as second-level support for new hires in both field and office roles.
• Partner with cross-functional departments to ensure professional customer service.
• Perform onsite troubleshooting and testing of medical equipment as required.

Requirements

• Technical Associate’s degree, preferably in a bio-medical field, or equivalent experience.
• Minimum of 5 years of relevant experience in a technical support role.
• Proven experience working with Electro-Mechanical Medical Devices.
• Proficiency in testing, repairing, and maintaining medical equipment.
• Ability to conduct onsite visits at customer locations.
• Intermediate skills in SAP, FSM, and Microsoft Office suite.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401k plan with company match.
• Paid Time Off and parental/caregiver leave.
• Tuition reimbursement program.
• Wellness initiatives and health assistance resources.
• Short and long-term disability benefits.