Technical Support Specialist (Robotics)

TL;DR

Technical Support Specialist (Robotics): Monitoring and troubleshooting a fleet of mobile service robots in hospital environments with an accent on real-time problem solving, detailed incident documentation, and customer communication. Focus on ensuring 24/7 operational reliability and providing actionable product feedback to internal engineering teams.

Location: Must be based in Austin, TX

Company

hirify.global builds artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments.

What you will do

• Monitor a fleet of mobile service robots and provide live support and troubleshooting in hospital environments.
• Document issues and escalate complex technical problems to internal departments.
• Prioritize customer experience through clear communication and critical thinking during unplanned scenarios.
• Collect data in real-world situations to provide accurate product feedback.
• Act as a company ambassador while working alongside hospital partners.

Requirements

• Must be local to Austin, TX or a current hirify.global employee.
• Must be willing to work a flexible 24/7 shift schedule, including nights, weekends, and holidays.
• Strong computing background with the ability to quickly learn new software.
• Excellent written and verbal communication skills.
• Ability to juggle multiple tasks simultaneously in a fast-paced environment.
• Willingness to be vaccinated (COVID-19 and flu) and complete HIPAA training.

Nice to have

• Previous experience or shadowing in the healthcare space.
• Understanding of hospital organizational structures and operational processes.

Culture & Benefits

• Opportunity to work with leading experts in the robotics field.
• Comprehensive insurance coverage including medical, dental, and vision.
• 401K retirement plan.
• Free parking.
• Mission-driven team environment focused on the future of healthcare.