Enterprise Customer Success Manager (Fintech)

TL;DR

Enterprise Customer Success Manager (Fintech): Managing onboarding and enablement for large global businesses with an accent on operational troubleshooting and client implementation. Focus on coordinating KYC/KYB processes, driving product adoption, and bridging the gap between clients and internal sales/operations teams.

Location: Based in Hong Kong

Company

Airwallex is a unified payments and financial platform for global businesses, providing integrated solutions for accounts, payments, and treasury.

What you will do

• Partner with Account Executives to prepare clients for implementation and drive product adoption.
• Coordinate KYC, KYB, and RFI requirements to resolve blockers and ensure timely completion.
• Support sales operations with client onboarding and implementation readiness.
• Act as the primary contact for client queries and coordinate internal resolutions for escalations.
• Liaise between clients and cross-functional teams to ensure smooth communication and alignment.
• Manage the end-to-end relationship from onboarding through go-live.

Requirements

• Bachelor’s degree or above.
• 2-4 years of experience in customer service or sales support environments.
• Proven experience managing client communication and escalations.
• Strong verbal and written communication in English.
• Ability to work collaboratively in a fast-paced environment.

Nice to have

• Experience in Start-ups, Payments, or Fintech.
• Proficiency in Cantonese and/or Mandarin.
• Familiarity with Salesforce and Google Suite.

Culture & Benefits

• Environment for successful builders with founder-like energy and a drive for ownership.
• Culture of accelerated learning, curiosity, and first-principles decision making.
• Encouragement to use AI to work smarter and solve problems faster.
• Commitment to diversity and equal opportunity employment.