Enterprise Customer Success Manager (Fintech)

Location: Hong Kong SAR; this position is based in Hong Kong

Company

Airwallex provides an integrated payments and financial platform for global businesses, including business accounts, payments, spend management, treasury, and embedded finance.

What you will do

• Partner with Account Executives to prepare enterprise clients for implementation and go-live.
• Coordinate onboarding activities, product adoption, and implementation readiness.
• Coordinate KYC, KYB, and RFI requirements, resolving blockers and ensuring timely completion.
• Support sales operations, opportunity handovers, internal coordination, and sales platform updates.
• Handle client queries and onboarding escalations by coordinating timely resolutions with internal teams.
• Manage client relationships from onboarding through go-live and capture feedback to improve customer experience.

Requirements

• Bachelor’s degree or above.
• 2–4 years of experience in customer service or a sales support environment.
• Experience managing client communication and escalations.
• Strong verbal and written communication in English, Cantonese, and Mandarin is required.
• Strong problem-solving, communication, collaboration, and attention-to-detail skills.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

Nice to have

• Startup, payments, or fintech experience.
• Familiarity with Salesforce and Google Suite.

Culture & Benefits

• Work with an enterprise business team focused on payments and financial solutions for multinational organizations.
• Collaborate with colleagues across 27 global offices.
• Operate in a fast-paced environment that values strategic thinking, customer focus, ownership, and continuous learning.
• Use AI to work more efficiently and solve problems faster.