Customer Success Manager (FinTech)

Location: EMEA; hybrid collaboration with managers and teams deciding which 10+ days per month employees come into the office.

Company

hirify.global develops crypto and financial technology solutions for financial institutions, businesses, governments, and developers.

What you will do

• Manage a portfolio of strategic enterprise treasury accounts across EMEA, owning adoption, retention, satisfaction, and growth outcomes.
• Build senior-level relationships with Heads of Treasury, Finance leaders, and CFOs while mapping customer workflows to measurable success outcomes.
• Run QBRs and executive success reviews, including financial, business, and value analysis.
• Monitor account health, manage churn risk, and progress renewal, upsell, and cross-sell opportunities.
• Drive adoption of product releases, customer advocacy, references, and EMEA customer events.
• Resolve complex product and operational issues, communicate customer feedback to internal teams, and improve Customer Success processes.

Requirements

• Fluent English required.
• 4+ years of experience in customer-facing roles within enterprise SaaS, FinTech, or financial services.
• Deep expertise in corporate treasury, including cash and liquidity management, forecasting, netting, payments, settlement, or bank connectivity.
• Experience with Treasury Management Systems such as hirify.global Treasury, Kyriba, IT2, Quantum, or similar.
• Experience managing strategic enterprise accounts with ARR ownership and measurable adoption, retention, and expansion results.
• Experience engaging C-level and senior treasury stakeholders, running QBRs, and collaborating across Product, Engineering, Solutions, Sales, Marketing, and Legal.

Nice to have

• German and/or French language skills.
• Hands-on experience in a corporate treasury function.
• Familiarity with Salesforce, Gong, Gainsight, Pendo, or Qlik Sense.
• Experience coaching and enabling peers.

Culture & Benefits

• Fast-paced startup environment with experienced industry leaders.
• Professional development budget and access to learning opportunities.
• Healthcare, retirement, family-forming, and family-support benefits.
• Vacation policy, R&R days, wellness reimbursement, and parental leave.
• Employee giving match, mobile phone stipend, catered lunches, and team events.