Director, Global Professional Services (AI)

TL;DR

Director, Global Professional Services (AI): Defining and executing the global professional services strategy to accelerate customer adoption and time-to-value with an accent on partner-enabled delivery and operational excellence. Focus on scaling a high-performing global organization, transforming customer insights into product improvements, and leveraging AI to optimize delivery quality.

Location: Boston, New York, or London

Company

AI-powered automation platform trusted by global brands in financial services, pharma, and retail, focusing on agentic AI orchestration and visual automation.

What you will do

• Define and execute the global Professional Services strategy aligned with company strategic objectives.
• Lead a global organization encompassing consulting delivery, delivery operations, partner enablement, and services engineering.
• Drive customer adoption and time-to-value by improving implementation methodologies, governance, and delivery standards.
• Develop and mature a global partner-enabled delivery model to expand implementation capacity.
• Establish structured feedback loops with Product Management and Engineering to transform implementation insights into product evolution.
• Manage operational performance, including capacity planning, resource management, utilization, and financial KPIs.

Requirements

• 10+ years of leadership experience in Professional Services, Consulting, or Customer Delivery within enterprise SaaS.
• 5+ years leading global or multi-regional customer-facing teams.
• Proven success in building and scaling high-performing organizations during periods of rapid growth.
• Strong commercial acumen in managing forecasting, capacity planning, and financial performance metrics.
• Strong understanding of software development lifecycle, quality assurance, test automation, and AI-enabled workflows.
• Willingness to travel globally as required.

Culture & Benefits

• International environment focused on innovation, excellence, and digital transformation.
• People First culture emphasizing empathy, respect, and strong professional relationships.
• Grow or Die mindset that encourages continuous learning and adapting to change.
• Speed Matters approach prioritizing urgency and the reduction of organizational complexity.
• Opportunity to work on mission-critical products backed by major investors like KKR and Salesforce Ventures.