Service Engagement Director (SaaS)

TL;DR

Service Engagement Director (SaaS): Driving the success of complex enterprise customer transformations by ensuring investments translate into measurable business outcomes with an accent on commercial and delivery relationship management. Focus on shaping high-value professional services opportunities, managing executive-level stakeholders, and orchestrating cross-functional delivery teams.

Location: Riyadh, Saudi Arabia (Flexible). Requires willingness to travel approximately 20% across Saudi Arabia, the GCC, and the Levant region.

Company

An AI-powered experience orchestration platform that connects people, systems, data, and AI to help organizations deliver personalized service.

What you will do

• Drive services growth by shaping high-value Professional Services opportunities to increase revenue and expand account footprint.
• Build and sustain executive-level relationships with C-level leadership to position the company as a strategic partner.
• Own the full lifecycle of services engagements, ensuring delivery excellence, customer satisfaction, and profitable execution.
• Lead executive governance forums and business reviews to communicate value realization and performance metrics.
• Manage financial performance, including forecasting, margin optimization, and pricing strategies.
• Orchestrate cross-functional delivery teams to ensure projects are delivered on time and within scope.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
• 12+ years of experience in Professional Services Consulting or enterprise software delivery (or 8 years with a Master's).
• Proven ability to influence senior executive stakeholders and C-level leadership.
• Strong commercial and financial acumen in managing revenue, forecasting, and margins.
• Solid understanding of SaaS business models and cloud-based software delivery.
• Fluent English (written and spoken) is required.

Nice to have

• Experience with hirify.global Cloud or similar customer experience platforms.
• Familiarity with the Saudi Arabian market and regional business environment.
• Master's degree in Business Administration, Engineering, or IT.

Culture & Benefits

• Flexible-first culture with a global team and flexible ways of working.
• Opportunities for growth through mentorship, leadership development, and education support.
• Paid volunteer time and "August Free Fridays".
• Comprehensive well-being resources and regionally tailored programs.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and other team members (maximum 5 interviews in total).