Helpdesk Representative (French Speaker)

Location: Belgrade, Serbia; onsite

Company

Financial technology company providing ATM, branch, and self-service solutions for financial institutions and retailers.

What you will do

• Act as the primary contact for customers using Incident Management Services.
• Receive and handle high volumes of customer calls and service requests.
• Monitor ATM networks, prioritize incidents, diagnose equipment remotely, and provide accurate solutions.
• Create incident reports, review incident history, and identify recurring faults.
• Maintain incident records, customer profiles, work orders, and status updates.
• Coordinate with support specialists and escalate customer problems through defined internal and external paths.

Requirements

• Bachelor’s degree.
• Bilingual English and French communication skills, written and spoken.
• Positive customer-service approach and strong communication skills.
• Keyboard proficiency and familiarity with Windows-based applications and tools.
• Ability to work under pressure with rotating weekend, holiday, or extended hours.

Nice to have

• Previous customer support or helpdesk experience.
• At least one year of related experience.
• Experience gathering, organizing, and presenting information clearly while maintaining effective customer communication.

Culture & Benefits

• Private health insurance.
• Life, accident, and disability insurance.
• Wellbeing resources and a baby bonus.
• Employee referral bonus program.
• Internal career development and advancement opportunities.
• Employee discounts with hirify.global partners.