Service Desk - L1 Agent (Windows)

Location: Belgrade Campus, Serbia

Company

Global platform-powered provider of unified commerce, payments, and technology services for retailers and restaurants.

What you will do

• Resolve recurring or standard hardware and software problems for customers and businesses.
• Work with NCR and third-party vendor technicians to resolve technical issues.
• Install, configure, update, and troubleshoot hardware and software.
• Track incidents, review incident history for recurring faults, and provide daily and weekly performance reports.
• Allocate engineer appointments, update work orders, provide status information, and distribute workload to meet SLAs.
• Apply troubleshooting checklists, desktop diagnostic tools, guided remote fixes, and respond to escalated calls when required.

Requirements

• Basic PC literacy and keyboard proficiency.
• Understanding of Windows-based applications and tools.
• Problem-solving and analytical skills.
• Relationship-building, communication, and listening skills.
• High school diploma.
• Successful completion of applicable screening criteria.

Culture & Benefits

• Full-time employment at the Belgrade campus.
• Opportunity to participate in product-set and customer-base training.
• Inclusive workplace committed to equal employment opportunity and fair treatment.