Technical Support Agent L1

Location: Belgrade Campus, Serbia

Company

hirify.global provides a unified commerce platform with payments capabilities and services for retailers and restaurants in more than 35 countries.

What you will do

• Investigate and resolve technical issues using knowledge bases, procedures, and support tools.
• Own incidents and service requests from intake through resolution while keeping customers informed.
• Provide support by phone, email, and ticketing systems to customers and field engineers.
• Use remote access tools to troubleshoot equipment, apply configurations, and verify resolutions.
• Monitor customer environments, respond to alerts, and escalate complex issues to specialist teams.
• Maintain accurate incident records and support project delivery against agreed objectives and timelines.

Requirements

• Fluent English communication skills, written and spoken.
• Willingness to work in a shift-based environment.
• Strong problem-solving and analytical skills.
• Customer-focused approach and the ability to remain calm under pressure.
• Good organization, attention to detail, and ability to manage multiple priorities independently.
• Team-oriented approach and strong interpersonal skills.

Culture & Benefits

• Full-time employment based at the Belgrade campus.
• Collaboration with customers, internal stakeholders, external partners, project teams, and specialist support teams.
• Inclusive work environment committed to equal employment opportunity and respect for individual differences.