Technical Support Agent L2 - Polish Speaker

Location: Belgrade, Serbia; onsite role with 24/7 operations, including weekend support

Company

hirify.global is a global commerce technology company providing unified commerce, payment capabilities, and services for retailers and restaurants.

What you will do

• Provide hardware, software, and networking support to customer engineers, contracted installers, store personnel, and customers.
• Identify, analyze, diagnose, and resolve incidents received through phone calls, email escalations, and ticketing systems.
• Own issues from initial report through successful resolution, including escalations, customer updates, and compliance with contractual response requirements.
• Use knowledge systems and vendor resources to identify solutions, validate outcomes, and improve support documentation.
• Monitor incident queues, generate daily and weekly reports, review recurring faults, and dispatch NCR field teams or third parties when required.
• Coordinate project teams, meetings, project documentation, risk and issue tracking, and resolution activities.

Requirements

• Good IT background and experience using applications for support, reporting, and documentation.
• Fluent Polish and English.
• Strong oral and written communication skills, professional phone manner, and good interpersonal skills.
• Good problem-solving and critical-thinking abilities, including the ability to analyze unfamiliar situations.
• Availability for 24/7 operations, including weekend support.
• Willingness to complete company-mandated or recommended training and follow NCR and customer procedures.

Culture & Benefits

• Work in a globally inclusive environment focused on equal opportunity and respect for individual differences.
• Receive coaching, feedback, and development opportunities to improve support methods and communication skills.
• Collaborate with internal teams, external vendors, customer engineers, and field personnel.
• Employment is conditional upon successfully passing applicable screening criteria.