Technical Support Representative - French Speaker

Location: Belgrade, Serbia; onsite role with rotating 1st, 2nd, and 3rd shifts in a 24/7 operational environment.

Company

Global platform-powered commerce company providing unified commerce, payments, and related services for retailers and restaurants.

What you will do

• Provide remote technical support to clients, customer engineers, and partners by identifying, analyzing, diagnosing, and resolving issues.
• Lead problem isolation, recommend solutions and implementation plans, and coordinate with relevant stakeholders.
• Handle phone calls, emails, support tickets, notification queues, and ticket dispatching.
• Manage incidents and escalations to achieve contractual service-level agreements.
• Use knowledge systems, update knowledge applications, provide business data, and prepare standard reports.
• Maintain ownership of complex escalated incidents through final resolution and support service continuity.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills in English and French.
• Ability and willingness to work rotating 1st, 2nd, and 3rd shifts in a 24/7 environment.
• Ability to manage multiple priorities and incidents in a fast-paced support environment.
• Flexibility to work weekends as part of the rotating schedule.

Culture & Benefits

• Customer-focused environment centered on timely issue resolution and service continuity.
• Employment is conditional upon passing applicable screening criteria.
• Equal employment opportunity and commitment to an inclusive workplace.