Customer Support Agent - Romanian Speaker

Location: Belgrade, Serbia; onsite role with 1st and 2nd shift work schedule.

Company

hirify.global is a global platform-powered unified commerce company providing retail and restaurant technology, payments capabilities, and related services.

What you will do

• Provide first-line technical support to customers and businesses for recurring or standard hardware and software problems.
• Work with NCR and third-party vendor technicians to resolve hardware and software issues, including installation, configuration, updates, and daily equipment faults.
• Review incident history, identify recurring faults, and prepare daily and weekly incident tracking reports.
• Allocate engineer appointments, update work orders, provide status information, and distribute workloads to meet SLAs.
• Apply troubleshooting checklists and desktop diagnostic tools, including guided remote fixes across multiple products.
• Participate in product or customer-base training and respond to escalated calls when required.

Requirements

• Fluent Romanian and English.
• Basic PC literacy, keyboard proficiency, and understanding of Windows-based applications and tools.
• Problem-solving and analytical skills.
• Relationship-building skills and excellent verbal, written, and listening communication skills.
• High school diploma.
• Successful completion of applicable employment screening criteria.

Culture & Benefits

• Full-time employment based at the Belgrade campus.
• Work schedule includes first and second shifts.
• Equal employment opportunity and commitment to an inclusive, globally diverse workplace.