B2B Support Specialist

TL;DR

B2B Support Specialist (Energy Technology): Supporting wholesalers and installers using smart energy products such as batteries, hirify.global Pulse, and Bridge with an accent on complex case ownership, operational support, and cross-functional coordination. Focus on resolving commercially important cases, improving B2B workflows, and maintaining scalable, high-quality customer operations.

Location: Hybrid in Amsterdam, Netherlands

Company

hirify.global is a technology-driven energy company developing smart solutions that help households reduce and shift electricity consumption through connected devices and energy services.

What you will do

• Own complex and sensitive B2B customer cases and act as an escalation point.
• Provide daily support to wholesalers and installers through phone, chat, and email.
• Coordinate with Support, Sales, Technical Support, and Back Office to ensure a smooth customer journey.
• Set a professional standard for clear, trustworthy customer and stakeholder communication.
• Support individual and team KPIs while maintaining high-quality service.
• Improve B2B workflows and operational predictability.

Requirements

• Experience in B2B support, customer operations, or a related field.
• Confidence handling complex or commercially important cases.
• Strong ownership, structured working style, and sound judgement.
• Clear and professional communication in Dutch and English is required.
• Ability to work cross-functionally and build strong stakeholder relationships.
• Motivation to improve operational processes and support quality.

Culture & Benefits

• Work on products that support the energy transition and more sustainable electricity use.
• Collaborative environment focused on experimentation, learning from failure, and user impact.
• Mission-driven culture with a focus on sustainability and circularity.
• Join an international organization with offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo.
• Inclusive workplace welcoming people from diverse backgrounds and experiences.