Customer Service Representative (Dutch)

TL;DR

Customer Service Representative (Dutch) (Education): Supporting existing learners of an established educational company through phone, email, and social media with an accent on clear communication, booking management, and customer experience. Focus on solving customer issues independently, handling last-minute bookings, and delivering prompt support during weekday business hours and weekend shifts.

Location: Fully remote

Salary: €12.00–€14.00 per hour, equivalent to approximately €2,078–€2,425 per month based on 40 hours per week.

Company

An educational company supporting learners in achieving their goals.

What you will do

• Answer customer inquiries by phone, email, and social media.
• Handle last-minute bookings and provide prompt, accurate responses.
• Support existing customers and help ensure a smooth service experience.
• Work independently during weekday business hours and weekend shifts.

Requirements

• Fluent written and spoken Dutch is essential.
• Previous customer service experience is beneficial but not required.
• Ability to work independently in a remote environment.
• Strong multitasking, communication, and solution-oriented skills.
• Availability for weekday business hours and weekend shifts.

Culture & Benefits

• Fully remote work environment.
• Full-time or part-time schedule of 24–40 hours per week.
• Long-term freelance opportunity.
• Flexible work environment with opportunities to develop professional skills.
• No cold calling; support is focused exclusively on existing customers.