Associate Customer Service Representative (German)

TL;DR

Associate Customer Service Representative (German) (IT support/customer service): Providing interactive technical support through chat, email, and Microsoft Teams with an accent on customer care, troubleshooting, and escalation management. Focus on learning multiple platforms, resolving varied customer problems, and building a path toward advanced support or technical roles.

Location: Brno, Jihomoravský kraj, Czechia

Company

hirify.global operates and modernizes mission-critical technology systems for leading businesses, combining technical expertise with AI-powered insights and a strong focus on employee development.

What you will do

• Provide customer support through chat, email, and Microsoft Teams.
• Troubleshoot issues involving Windows, Mac, and Linux operating systems.
• Deliver empathetic, concierge-level assistance and adapt communication to customer needs.
• Work with back-office teams to manage escalations.
• Learn client environments, Microsoft 365, Excel, and additional technology platforms.
• Build expertise through mentoring, certifications, and exposure to other career paths.

Requirements

• German language required
• Knowledge of Windows, Mac, or Linux operating systems.
• Help desk and customer support knowledge.
• Troubleshooting and problem-solving skills.
• Active listening, flexibility, and the ability to adapt to customer needs.
• A growth mindset and customer-focused approach.

Nice to have

• Experience with Windows, Mac, or Linux operating systems.
• Previous help desk or customer support experience.
• Expertise in troubleshooting and problem-solving.

Culture & Benefits

• Structured onboarding, with production work beginning during the first month.
• Mentoring and support from experienced colleagues.
• Access to certifications from Microsoft, Google Cloud, Azure, and other platforms.
• Personalized career development goals, continuous feedback, and coaching.
• Well-being programs supporting financial, mental, physical, and social health.
• Inclusive, flexible, and hybrid-friendly culture focused on learning and belonging.