Customer Support Specialist (Cybersecurity)

TL;DR

Customer Support Specialist (Cybersecurity): Providing basic technical support to customers and partners using hirify.global products with an accent on professional communication and efficient issue resolution. Focus on managing incoming queries via calls and emails, solving basic technical problems, and collaborating with specialized support teams.

Location: Bratislava, Slovakia (Hybrid)

Salary: from 1250 EUR (gross)

Company

Global cybersecurity company providing advanced security solutions and products.

What you will do

• Provide basic technical support to customers and partners.
• Manage incoming calls and emails maintaining expected quality and quantity.
• Solve basic customer issues and delegate complex problems to responsible teams.
• Cooperate with higher-level customer support teams to resolve technical challenges.

Requirements

• High school or University degree.
• English: Good spoken and written level (ideally B2) required.
• Slovak language proficiency required.
• Active user of Windows OS.
• Location: Must be based in Bratislava for hybrid work.
• Strong sense of ownership and professional tone of voice.

Nice to have

• Previous experience with customer support or assistance.

Culture & Benefits

• Health & Well-being: BenefitPlus, healthcare check-ups, Multisport card, and sick days.
• Family Support: Marriage, childbirth allowances, parental contributions, and family events.
• Office Perks: Refreshments, activity and quiet rooms, and team-building events.
• Loyalty Program: Loyalty allowances, extra days off, and anniversary awards.