Technical Support Engineer (Semiconductor)

TL;DR

Technical Support Engineer (Semiconductor): Providing technical equipment support to field service engineers and customers by analyzing and solving complex technical problems with an accent on Linux-based diagnostics and system performance. Focus on identifying structural issues, developing root cause analysis, and implementing hardware/software improvements to optimize machine performance.

Location: Onsite in Hwasung, South Korea

Company

A global leader in the semiconductor industry specializing in advanced lithography systems.

What you will do

• Analyze and diagnose complex equipment issues for field service engineers and customers in the fab.
• Develop and implement solutions for escalated technical problems to ensure optimum machine performance.
• Perform data analysis of systems to resolve issues and improve overall performance.
• Collaborate with GSC and DnE to create and execute containment and action plans for machine problems.
• Recommend and implement improvements to hardware, process parameters, and repair methodologies.
• Provide knowledge transfer to internal and external customers.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related fields.
• 2-6 years of experience in customer support engineering within the semiconductor or high-tech industry.
• Hands-on experience in Linux-based software diagnostics, troubleshooting, and root cause analysis.
• Professional communication skills in both English and Korean, written and verbal.
• Strong knowledge of Linux/Unix operating systems, networking, and system connectivity.
• Experience with data analysis and automation scripting using Python, SQL, or Shell Script.

Culture & Benefits

• Equal Opportunity Employer valuing a diverse and inclusive workforce.
• Commitment to recruiting and promoting persons regardless of race, color, religion, sex, age, or national origin.