Customer Success Manager (Healthcare Software)

TL;DR

Customer Success Manager (Healthcare Software): Manage a portfolio of US healthcare and life sciences accounts end to end, delivering value through onboarding, adoption, and expansion with an accent on technical solution design and hands-on deployment. Focus on building quantified proof of value, technical evaluations, and client retention in complex regulated environments.

Location: Boston, US

Salary: $105,000–$130,000 per year

Company

hirify.global is a software adoption platform focused on regulated industries, combining Application Intelligence and Contextual Assistance to help enterprises maximize software and AI investments, with a strong presence in healthcare across the US and Europe.

What you will do

• Manage a portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
• Set clients up for success by defining and delivering agreed success metrics.
• Provide quantified proof of value in customer terms, such as time saved and reduced training burden.
• Act as the technical and value expert alongside Sales for new deals, proof of concepts, and compliance reviews.
• Perform hands-on configuration, deployment, and adoption measurement in US accounts.
• Lead renewal strategy, commercial positioning, and accurate forecasting.

Requirements

• Must have 5+ years in customer success, solutions consulting, or account management with large organizations.
• Hands-on delivery experience deploying and operating enterprise software solutions.
• Experience in solution design, technical demonstrations, and proof of concepts.
• Comfort working with a European headquarters and distributed teams across time zones.
• Strong analytical, project management, communication, and presentation skills.
• Location: Must be based in the US (Boston) and able to work onsite.

Nice to have

• Experience working with implementation or delivery partners.
• Fluency in regulated industries, especially healthcare (EHR, IDN structures), pharma, financial services, or manufacturing.
• Leadership experience building and managing small post-sales teams.
• Experience speaking at healthcare or life sciences industry events.

Culture & Benefits

• Competitive US-market base salary plus uncapped commission and equity in a pre-exit scale-up.
• European-style vacation benefits with more days off than typical US sales roles.
• Comprehensive benefits covering savings, health, well-being, and lifestyle.
• Ownership of a new market with potential to grow into a team lead role.
• Fast product deployment compared to alternatives.
• Regular 1:1 coaching, personal skills assessments, development plans, and training budgets.