Director of Customer Success (Healthcare)

TL;DR

Director of Customer Success (Healthcare): Leading a team of Customer Success Managers and Account Coordinators to enhance healthcare patient experiences with an accent on customer retention, engagement, and account growth. Focus on building strategic relationships with healthcare executives and implementing the Challenger sales method to drive insight-driven conversations.

Location: Prioritizing candidates located in the Eastern region of the United States. Not hiring in DE, HI, LA, MD, NJ, PA, RI, D.C.

Salary: $120,000 - $170,000 per year

Company

hirify.global helps healthcare organizations bring Human Understanding to their patients and communities.

What you will do

• Lead and mentor a team of Customer Success Managers and Account Coordinators to provide high-quality delivery and exceptional service.
• Develop and sustain strategic relationships with healthcare executive leaders and decision-makers.
• Ensure high customer satisfaction, retention, and the expansion of the assigned book of business.
• Develop and implement upselling and cross-selling strategies to grow product line adoption.
• Utilize the Challenger sales method to lead insight-driven conversations and move customers toward Human Understanding.
• Prioritize customer feedback and concerns to ensure performance metrics are met.

Requirements

• Bachelor’s Degree (healthcare industry experience strongly preferred).
• 5+ years of experience in account management.
• Ability to travel up to 40% of the time.
• Effective presentation and facilitation skills.
• Proficiency in Microsoft Suite; experience with a CRM system preferred.
• Valid driver’s license required.

Culture & Benefits

• Unlimited vacation (My Time Off) and up to 12 weeks paid parental and emergency leave.
• Comprehensive insurance plan, wellness program, and complimentary lifestyle and financial coaches.
• Paid volunteer time off to give back to the community.
• Supportive and inclusive culture with virtual events and company gatherings.
• Empowered environment that encourages "thinking like an owner" and continuous professional growth.