Associate, Credit Risk Operations (Debt Collections)

Location: Singapore

Company

Airwallex provides an AI-native financial operating system and regulated infrastructure for global payments and financial operations.

What you will do

• Build collection team playbooks, escalation matrices, and recovery strategies as the business scales globally.
• Partner with Engineering and Product to specify, build, and optimize automated collections systems and interaction logging.
• Establish bad-debt provisioning frameworks with Accounting based on portfolio risk, customer communications, and repayment adherence.
• Engage high-risk and delinquent B2B accounts to negotiate viable repayment structures.
• Investigate account activity and root-cause risks to create tailored recovery plans.
• Collaborate with Commercial, Risk Operations, Compliance, Legal, and Accounting while ensuring compliance with financial regulations and debt recovery standards.

Requirements

• 5+ years of experience in B2B debt collection, commercial recovery management, or credit risk operations within fintech, SaaS, or commercial banking.
• Strong understanding of bad-debt provisioning, credit risk dynamics, and debt collection compliance frameworks.
• Effective communication and negotiation skills.
• High proficiency in English, written and verbal.
• Comfort working with complex data and analytics to draw meaningful insights.
• Proactive, detail-oriented, results-driven approach with urgency and consistent follow-through.

Culture & Benefits

• Work in a fast-paced, collaborative environment with founder-level ownership.
• Collaborate across global teams, including risk, commercial, engineering, product, compliance, legal, and accounting functions.
• Contribute to financial infrastructure used by businesses across global markets.
• Employment decisions are based on merit, qualifications, competence, and talent.