Global Banking and Markets, Transaction Banking, Operations - Global Client Servicing, Senior Associate (Transaction Banking)

Location: Singapore, Singapore

Company

hirify.global is a global financial services firm providing investment banking, securities, investment management, treasury, cash management, and payments services.

What you will do

• Build and operate client service capabilities supporting the launch and controlled growth of correspondent banking services.
• Drive operational-readiness activities across service design, procedures, controls, training, testing, go-live, and post-launch stabilization.
• Manage financial-institution client relationships, inquiries, escalations, exceptions, and payment or account-servicing matters through resolution.
• Resolve domestic and cross-border payment, liquidity, reconciliation, investigation, repair, return, and recall issues.
• Execute operational, transaction, client, instruction, risk, and control processes while escalating financial crime, sanctions, fraud, regulatory, and operational concerns.
• Use approved AI, data, workflow, and automation tools to improve triage, documentation, knowledge retrieval, reporting, and continuous improvement.

Requirements

• Bachelor’s degree or equivalent practical experience.
• At least 3 years of relevant experience in transaction banking, cash management, payment operations, or financial-institution client service.
• Mandatory experience supporting correspondent banking and servicing bank or financial-institution clients.
• Knowledge of domestic and cross-border payments, payment investigations, exception management, payment messages, and clearing or settlement concepts.
• Strong client-service, analytical, communication, problem-solving, risk, control, and escalation skills.
• Practical experience using approved AI, automation, data, or workflow tools with output validation, human oversight, confidentiality discipline, and measurable outcomes.

Nice to have

• Experience launching, migrating, or scaling correspondent banking, cross-border payments, or transaction banking capabilities.
• Knowledge of SWIFT payment flows, ISO 20022, nostro reconciliations, sanctions touchpoints, and payment repair processes.
• Experience partnering with Product, Coverage, Engineering, Compliance, and Operations in a global organization.
• Experience defining service metrics, performing root-cause analysis, and improving processes or controls.
• Business fluency in Mandarin.

Culture & Benefits

• Work within a globally coordinated service model with regional handoffs and cross-functional collaboration.
• Access training and development opportunities, firmwide networks, wellness programs, and personal finance offerings.
• Support diversity, inclusion, professional growth, and reasonable accommodations during the recruiting process.