Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Orchestrating end-to-end customer experiences to drive adoption, retention, and expansion of hirify.global Cloud with an accent on AI-powered experience orchestration. Focus on leveraging digital toolsets, programmatic prioritization, and cross-functional collaboration to accelerate time-to-value.

Location: Manila, Philippines (Hybrid/Flexible)

Company

hirify.global is an AI-powered experience orchestration platform that connects people, systems, data, and AI to help organizations deliver personalized service and improve operational efficiency.

What you will do

• Orchestrate end-to-end customer experiences using digital engagement channels to scale personalized interactions.
• Drive adoption, retention, and growth through repeatable motions based on systematic notifications and programmatic prioritization.
• Identify and define opportunities for pipeline expansion, including professional services and AI adoption.
• Collaborate cross-functionally with Sales, Product, Renewals, and Partners to ensure consistent customer outcomes.
• Provide actionable feedback to CS Ops AI Operations to enhance the digital assistant model and engagement prompts.

Requirements

• Must be based in Manila to support a hybrid work model.
• Experience in a B2B environment involving partners and partner-led customer relationships.
• Proficiency with systems such as hirify.global Cloud, Salesforce, and Gainsight.
• Strong Cloud SaaS product knowledge and AI literacy.
• University degree in a technology or business-related field, or equivalent professional experience.
• Strong verbal and written communication skills.

Culture & Benefits

• Flexible-first culture designed to support a global team of nearly 7,000 employees.
• Growth opportunities through mentorship, leadership development, and education support.
• Wellness and balance perks, including paid volunteer time and August Free Fridays.
• Regionally tailored benefit programs for employees and their families.

Hiring process

• Application review by the Talent Acquisition and hiring teams.
• Initial Zoom interview with a Talent Acquisition Partner.
• Interviews with the hiring manager and other team members (typically no more than five interviews in total).