Sr. Client Consulting Manager (Fintech)

TL;DR

Senior Client Consulting Manager (Fintech): Leading data-driven portfolio strategies for credit and debit card portfolios to drive acquisition, engagement, and spend growth with an accent on customer lifecycle management and campaign optimization. Focus on designing onboarding journeys, optimizing offer constructs, and leveraging payment economics to improve ROI and retention.

Location: Hybrid (Singapore)

Company

hirify.global is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Develop and refine end-to-end strategies to improve key KPIs, including acquisition, activation, spend per active, and retention.
• Design customer journeys for onboarding, early engagement, and win-back using A/B and multivariate testing.
• Translate portfolio objectives into actionable campaign strategies, targeting rules, and measurement frameworks.
• Collaborate with analytics teams to size opportunities and forecast impact using propensity and CLV models.
• Monitor market trends in rewards, tokenization, and digital wallets to recommend strategic portfolio interventions.
• Prepare executive-ready presentations and documentation to communicate findings to senior stakeholders.

Requirements

• 8-12 years of experience in cards, payments, banking, or consulting with ownership of portfolio optimization.
• Deep understanding of credit/debit card economics, including interchange, rewards liability, and NPV/CLV.
• Proven experience in customer lifecycle management and end-to-end campaign management.
• Familiarity with credit risk fundamentals, such as underwriting policy and line management.
• Strong stakeholder management skills across product, marketing, compliance, and risk functions.
• Knowledge of card network operating rules, data privacy, and fair marketing practices.

Culture & Benefits

• Opportunity to create impact at scale within a global leader in payments technology.
• Hybrid work arrangement with office attendance confirmed by the hiring manager.
• Collaborative environment focused on tackling meaningful challenges that impact lives worldwide.