MEBS TPA Client Service Representative I (Benefits)

TL;DR

MEBS TPA Client Service Representative I (Benefits): Providing responsive client support for flexible spending accounts, health reimbursement arrangements, transportation spending accounts, and HSAs with an accent on issue resolution, benefits documentation, and regulatory compliance. Focus on resolving inquiries on the first contact, explaining plan details and online tools, and maintaining accurate client records and service standards.

Location: Hybrid work arrangement; specific office location is not stated.

Company

hirify.global Agency provides business insurance, employee health and benefits, retirement, and private client insurance solutions through a local-consultant service model backed by global resources.

What you will do

• Respond to client inquiries about flexible spending, reimbursement, transportation, and HSA plans.
• Research and resolve benefits-related questions and issues, aiming for first-contact resolution.
• Maintain accurate documentation of coverage, eligibility, exceptions, and customer contacts.
• Complete daily client management activities and meet quality, production, and timeliness standards.
• Explain plan specifics and online tools to clients while supporting client retention and revenue goals.
• Monitor relevant system functionality and benefits regulations, including HIPAA, Sections 125 and 132, HSAs, and COBRA.

Requirements

• High school diploma or equivalent work experience.
• Strong organizational, written communication, verbal communication, and interpersonal skills.
• Responsive, professional, and able to handle issues with urgency and accountability.
• Ability to use Microsoft Word, Excel, Outlook, and Adobe applications.
• Ability to document client interactions accurately and manage multiple service tasks.

Nice to have

• Experience with flexible benefits.
• Experience in flexible benefits administration.

Culture & Benefits

• Hybrid work arrangement.
• Generous time off, including personal and volunteering leave.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution matching programs.
• Stock purchase opportunities.
• Inclusive culture focused on colleague well-being, development, and community involvement.