Consultant, Client Success (Payments)

Location: Hybrid role based in Cardiff, United Kingdom; office attendance expectations will be confirmed by the hiring manager.

Company

hirify.global is a global payments technology company facilitating transactions between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories.

What you will do

• Provide technical troubleshooting and project management support for a portfolio of approximately 70 hirify.global Direct Cross Border accounts.
• Manage priorities across strategic accounts and identify opportunities to deliver client services at scale.
• Coordinate account-management processes, including billing, invoicing, compliance activities, and resolution of client inquiries.
• Support monthly and quarterly portfolio performance reviews to identify growth opportunities and address attrition risks.
• Coordinate contract renewals and client offboarding with relevant internal teams.
• Collaborate with Sales, Account Management, Product, Business Development, Billing, Compliance, and Support teams.

Requirements

• Experience in business operations, technical sales support, client technical issue resolution, project management, cross-functional processes, or analytics.
• Experience supporting cross-functional initiatives and facilitating collaboration across commercial, finance, product, and compliance organizations.
• Strong project management, customer success, analytical, financial, influencing, and presentation skills.
• Comfort communicating directly with clients and managing multiple urgent tasks in an ambiguous virtual work environment.
• Ability to work strategically while coordinating tactical execution in a matrixed organization.

Nice to have

• Knowledge of hirify.global products, foreign exchange, and global payments.
• Familiarity with Slack, Salesforce, Zendesk, or Microsoft Dynamics.

Culture & Benefits

• Hybrid working arrangement with office attendance determined by the hiring manager.
• Cross-functional work with global teams supporting international payment solutions.
• Employment with an equal-opportunity employer.