Customer Service Manager (Logistics)

TL;DR

Customer Service Manager (Logistics): Overseeing day-to-day operations of the customer service department for a global chemical distributor with an accent on order processing, client relationship management, and regulatory compliance. Focus on improving service levels, mentoring the CS team, and streamlining fulfillment processes.

Location: North York, ON, Canada (Hybrid)

Salary: $100,000 – $130,000

Company

hirify.global is a leading global distributor of chemicals and ingredients essential to safety, health, and wellbeing.

What you will do

• Lead, mentor, and develop the customer service team to ensure high-quality service delivery.
• Oversee the complete order process from entry to delivery, ensuring accuracy and timeliness.
• Manage customer accounts, resolve inquiries, and handle escalations effectively.
• Collaborate with Sales, Operations, and Transportation teams to ensure smooth order fulfillment.
• Monitor KPIs such as on-time delivery and customer satisfaction to implement continuous improvements.
• Ensure strict compliance with chemical industry regulations regarding transportation and storage.

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field.
• 5+ years of experience in customer service, including at least 2 years in a supervisory or management role.
• Proficiency in ERP/CRM systems and MS Office Suite.
• Experience in chemical distribution, manufacturing, or logistics industry preferred.
• Knowledge of chemical industry regulations (WHMIS, OSHA, DOT, TDG) is considered an asset.

Culture & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package supporting physical, emotional, and financial wellbeing.
• Opportunities for professional development and career growth.
• Supportive team environment committed to safety and inclusion.