Administrator - Customer Service (VKD) / Material Logistics (Logistics)

TL;DR

Administrator - Customer Service (VKD) / Material Logistics (Logistics): Providing administrative support for customer service and material logistics within the railway connectivity sector with an accent on RMA administration, invoicing, and customs documentation. Focus on coordinating spare parts procurement, managing warranty claims, and optimizing administrative workflows to ensure high customer satisfaction.

Location: Hybrid (Hildesheim, Germany)

Company

World's leading provider of passenger and fleet connectivity solutions to the railway industry, specializing in on-board Wi-Fi and infotainment systems.

What you will do

• Manage customer quotations, invoicing, and order processing using ERP systems.
• Coordinate customs documentation and processing for domestic and international deliveries.
• Maintain the RMA database and coordinate the Return Material Authorisation process.
• Administer warranty claims from initial receipt through to resolution and manage component obsolescence.
• Provide general administrative and financial support (accounts payable/receivable) for the Hildesheim office.
• Collaborate with Engineering and Project Management to maintain product price and parts lists.

Requirements

• Vocational qualification as an Industrial Clerk, Retail Clerk, or equivalent.
• Several years of experience in an administrative, customer service, or logistics environment.
• Fluent German language skills (minimum C1 level).
• Good written and verbal communication skills in English.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with ERP systems.
• Must be based in or be able to work hybrid in Hildesheim, Germany.

Nice to have

• Experience using Microsoft Access.

Culture & Benefits

• Collaborative, forward-thinking, and fast-growing organizational environment.
• Opportunity to work with experienced professionals in the railway technology sector.
• Inclusive and diverse employer commitment with equal opportunity practices.
• Possibility of flexible working arrangements upon request.