Inside Sales Specialist

TL;DR

Inside Sales Specialist (Sales): Supporting cable and telecom product sales by managing customer inquiries, quotes, orders, returns, and claims with an accent on pricing, product availability, and cross-functional coordination. Focus on interpreting customer specifications, solving delivery and order-accuracy challenges, and acting as the customer voice across sales, manufacturing, finance, engineering, and logistics.

Location: Highland Heights, United States. Legal authorization to work in the United States is required. The site is subject to US Government Export Control Regulations.

Company

hirify.global manufactures energy and telecommunications cable systems, including power cables, optical fibers, copper cables, and connectivity solutions, with operations across more than 50 countries.

What you will do

• Respond to customer inquiries through phone, email, EDI, and other electronic channels.
• Manage quote requests, sales leads, product promotions, pricing, product availability, and sales data analysis.
• Process customer orders, returns, and claims from initiation through completion.
• Coordinate with Outside Sales, Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management.
• Review customer specifications, applications, and terms with support from Engineering or Marketing.
• Develop product knowledge and participate in cross-functional projects while representing the customer internally.

Requirements

• At least 2 years of relevant work experience in sales, customer service, or account management.
• Associate or Bachelor's degree preferred.
• Proficiency with Microsoft Office systems.
• Strong analytical, documentation, problem-solving, communication, organizational, and time-management skills.
• Technical aptitude to understand product functionality, specifications, and applications.
• Legal authorization to work in the United States is required; export control compliance applies.

Nice to have

• Knowledge of EDI.
• Experience with ERP systems such as SAP or AS 400 Mainframe.

Culture & Benefits

• Fast-paced environment with opportunities to work individually and collaboratively.
• Internal and external training initiatives support ongoing product knowledge development.
• Commitment to diversity, equity, inclusion, and equal employment opportunity.
• Reasonable accommodation is available for qualified applicants with disclosed disabilities or medical conditions.