SMB Onboarding Manager

TL;DR

SMB Onboarding Manager (SaaS): Leading end-to-end onboarding for small and growing businesses, from kickoff through activation, with an accent on implementation, tailored training, and customer adoption. Focus on configuring software for varied business needs, creating quick wins, and preventing churn through proactive customer success strategies.

Location: Remote within the United States; applications are accepted only from Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Salary: $70,000–$90,000

Company

hirify.global provides a SaaS platform that helps deskless businesses manage operations, communication, scheduling, training, and team coordination.

What you will do

• Manage the complete onboarding process for SMB customers from kickoff call to activation.
• Deliver tailored training and guide customers through product configuration and implementation.
• Help customers achieve quick wins that demonstrate product value and increase adoption.
• Establish strong usage habits that support retention and satisfaction.
• Identify at-risk customers and develop proactive churn-mitigation strategies.

Requirements

• At least 2 years of experience in SaaS onboarding, implementation, or customer-facing roles.
• Strong presentation, training, and communication skills.
• Technical aptitude and the ability to quickly learn and explain software solutions.
• Excellent organization skills and the ability to manage multiple onboarding projects simultaneously.
• Must be based in one of the approved U.S. states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, or Georgia.

Nice to have

• Experience working with SMB clients.
• Experience in a dynamic, fast-paced startup environment.

Culture & Benefits

• Remote work within approved U.S. states.
• Ongoing training and professional development.
• Supportive, encouraging, and collaborative work environment.
• Team social events, including weekly happy hours and holiday parties.
• Opportunity to contribute to tools used by deskless teams worldwide.