Partner Support Specialist (Fintech)

TL;DR

Partner Support Specialist (Fintech): Providing end-to-end relationship management and support for payroll and CPA partners with an accent on proactive service, escalations, and partner retention. Focus on translating complex business problems into clear solutions, coordinating internal teams, and using CRM insights to improve partner satisfaction and service performance.

Location: Remote within the United States

Salary: $70,000–$80,000 base salary, depending on geographic location, skills, and experience.

Company

hirify.global is a high-growth fintech company making retirement benefits more accessible to employees of small and medium-sized businesses.

What you will do

• Provide end-to-end, high-touch support and relationship management for key payroll and CPA partners.
• Serve as the primary hirify.global contact for partner support, reactive requests, and escalations.
• Coordinate with internal teams to develop, implement, and clearly communicate partner solutions.
• Identify partner needs, propose improvements, and implement solutions that increase retention and satisfaction.
• Maintain and improve partner support standard operating procedures.
• Communicate blockers and potential risks to leadership and report on achieved impact.

Requirements

• At least 3 years of experience in partnerships, sales, and/or business development.
• At least 3 years of experience developing strategic partnerships for consumer-facing, web services, or SaaS products.
• Ability to anticipate partner needs, proactively resolve issues, and adapt to a fast-paced environment.
• Strong strategic thinking and ability to improve business relationships.
• Strong written and verbal communication skills, including experience with Google Workspace or equivalent Microsoft products.
• Experience facilitating meetings, handling external escalations, conducting proactive outreach, and using a CRM platform, preferably Salesforce.

Culture & Benefits

• Mission-driven work focused on expanding access to retirement benefits.
• Remote work with a monthly work-from-home stipend and quarterly lifestyle stipend.
• 401(k) plan with a dollar-for-dollar employer match up to 4% and no plan fees.
• Health, dental, vision, mental health, fertility, family-forming, and financial wellness benefits.
• Competitive paid time off, parental leave, and team-building events.
• Autonomous and accountable teams with an emphasis on customer focus, continuous improvement, and long-term thinking.