Director of Product, Customer Lifecycle & Engagement (Healthcare)

TL;DR

Director of Product, Customer Lifecycle & Engagement (Healthcare): Defining and delivering connected customer lifecycle experiences across digital, assisted, and partner channels with an accent on engagement, retention, loyalty, and customer lifetime value. Focus on building AI-enabled personalized experiences, leading product organizations, and solving complex cross-functional challenges across technology, operations, marketing, sales, and customer experience.

Location: Remote, must be based in the United States

Salary: $168,000–$231,000 USD annually, plus eligibility for a performance-based bonus.

Company

hirify.global uses an AI-powered matching process to connect candidates with partner companies, which manage applications and hiring decisions.

What you will do

• Define and execute strategies for customer engagement, retention, loyalty, and lifecycle management.
• Own outcomes including retention, satisfaction, engagement, loyalty performance, and customer lifetime value.
• Lead end-to-end customer journey strategy across digital platforms, contact centers, agents, marketing channels, and partner ecosystems.
• Set product roadmaps, investment priorities, business cases, objectives, and success metrics.
• Drive AI-enabled, personalized, and data-driven customer experiences that reduce friction and improve service effectiveness.
• Manage, mentor, and develop Product Managers and Product Owners while partnering with senior leaders across business, technology, and operations.

Requirements

• 10+ years of experience in Product Management, Digital Experience, Customer Experience, Loyalty, Retention, or related fields.
• 5+ years of experience leading and developing Product Managers, Product Owners, or senior professionals.
• Proven success delivering customer lifecycle, engagement, retention, loyalty, or experience strategies at scale.
• Experience managing metrics such as retention, NPS, customer satisfaction, engagement, and customer lifetime value.
• Strong analytical, quantitative, executive communication, and stakeholder management skills.
• Bachelor’s degree required; advanced degree preferred.

Nice to have

• Experience with CRM, customer engagement, personalization, loyalty platforms, or AI-enabled customer experience solutions.
• Familiarity with Agile product environments and technology delivery teams.
• Advanced degree.

Culture & Benefits

• Remote work support for an effective home-based environment.
• Medical, dental, and vision coverage.
• 401(k) retirement savings plan.
• Paid time off, company holidays, and paid parental and caregiver leave.
• Disability coverage, life insurance, and wellness programs.
• Professional development, leadership growth, and career advancement opportunities.

Hiring process

• AI-powered matching reviews applications against the role’s core requirements.
• Shortlisted candidates are shared with the hiring company.
• Interviews and assessments are managed by the hiring company’s internal team.