Senior CRM Marketing Officer (D365)

TL;DR

Senior CRM Marketing Officer (D365): Planning, creating, sending, and evaluating complex B2B email campaigns for global audiences with an accent on CRM data, audience segmentation, and customer journeys. Focus on building D365 campaigns, troubleshooting CRM issues, running A/B tests, and improving engagement through data-driven optimization.

Location: Hybrid role based at the London office, with 2 office days per week. Applicants must live within a commutable distance of London, be legally eligible to work in the UK, and cannot require sponsorship.

Salary: £32,157–£40,197 per year

Company

hirify.global is a global non-profit that operates an independent environmental disclosure system and uses data to support sustainable decisions.

What you will do

• Build, implement, and evaluate email marketing campaigns using CRM systems, including D365.
• Write, proofread, and edit accurate, effective, on-brand email copy for different audiences.
• Create complex audience segments and customer journeys in D365 based on campaign requirements and best practices.
• Analyze email performance, run A/B tests, and implement improvements.
• Maintain expertise in D365 Marketing, train colleagues, and support CRM troubleshooting.
• Collaborate with Marketing, Communications, Campaigns Managers, and other internal stakeholders.

Requirements

• Experience delivering complex B2B email marketing campaigns within a global, multilingual organization.
• Independent experience using CRM systems, with the ability to solve problems and troubleshoot CRM issues.
• Excellent data analysis, written communication, interpersonal, and presentation skills.
• Ability to manage multiple stakeholders, adapt to changing requirements, and work effectively in a busy team.
• Excellent attention to detail and ability to communicate findings clearly.
• Legal eligibility to work in the UK is required; visa sponsorship is not available.

Culture & Benefits

• 30 days of annual leave plus bank holidays.
• Generous non-contributory pension provision and life assurance.
• Employee Assistance Programme.
• Training and development opportunities.
• Flexible working opportunities within a hybrid work arrangement.
• Inclusive workplace focused on open communication, knowledge sharing, and respect for difference.

Hiring process

• Applications are reviewed on a rolling basis.
• Submit a CV in English through the application form.