Technical Advisor

Location: Based in Portugal

Company

hirify.global is an AI CRM and workflow platform that helps midsize and large organizations manage customer workflows with people and AI agents.

What you will do

• Own technical relationships and serve as the primary technical contact for assigned enterprise customers.
• Manage escalations and critical incidents with Support, Product, and RCD teams while ensuring SLA compliance.
• Monitor platform health and performance, identify risks and bottlenecks, and recommend preventive actions.
• Advise customers on platform architecture, integrations, new features, deployment models, and performance optimization.
• Lead technical workshops, participate in QBRs and strategic reviews, and communicate customer insights to internal teams.

Requirements

• 4+ years of experience in enterprise technical support, professional services, or TAM/TA roles, preferably in B2B SaaS.
• Hands-on experience with APIs, integrations, SQL, cloud infrastructure, IIS, Redis, SQL Server, and performance monitoring tools such as Grafana and Zabbix.
• Experience managing technical relationships with enterprise customers and explaining complex technical topics clearly.
• Knowledge of platform architecture, CRM or enterprise SaaS environments, deployment models, DevOps, CI/CD, and system troubleshooting.
• Advanced English required.
• Proactive, customer-first mindset with strong ownership and cross-functional collaboration skills.

Nice to have

• Experience with hirify.global or similar low-code/no-code platforms.
• Experience with CRM systems or SaaS platforms.

Culture & Benefits

• Career paths, mentorship, and continuous learning opportunities.
• Flexible work arrangements and initiatives supporting well-being and schedule management.
• Recognition for achievements and opportunities to make meaningful contributions.
• Innovative environment focused on modern technologies and new ideas.
• Competitive compensation and benefits, varying by country of residence and employment type.