Scaled Customer Success Manager (SaaS)

TL;DR

Scaled Customer Success Manager (SaaS): Building and executing scalable customer success programs to drive adoption, retention, and growth for a CRM platform with an accent on automation, data-driven insights, and one-to-many engagement strategies. Focus on designing repeatable processes and partnering with cross-functional teams to deliver an exceptional customer experience at scale.

Location: New York (Hybrid)

Compensation: $125,000 – $165,000 + Equity

Company

hirify.global is a next-generation CRM built for the AI era, designed to help ambitious go-to-market teams automate workflows and gain deep customer insights.

What you will do

• Design and execute scalable customer success programs including webinars and CRM clinics.
• Balance proactive one-to-many programs with targeted direct customer engagements.
• Use product data to monitor customer health, identify risks, and uncover expansion opportunities.
• Develop automations and workflows to improve team efficiency and customer outcomes.
• Partner with Product, Engineering, RevOps, and Marketing to refine the customer experience.

Requirements

• 5+ years of professional experience, with at least 3+ years in Customer Success or Account Management.
• Proven track record of coaching customers on complex software products.
• Experience building scalable customer success programs and repeatable processes.
• Data-driven mindset for prioritizing work and identifying customer needs.
• Experience working in an early- or growth-stage startup environment.
• Must have ongoing right to work in the United States.

Culture & Benefits

• Work on a high-impact product in the AI and CRM space.
• Collaborate with a team of builders focused on craft and exceptional work.
• Equity participation in a well-funded, high-growth startup.
• Opportunity to shape the customer success function from the ground up.

Hiring process

• Introductory call with the Talent team and interview with the hiring manager.
• Case study interview and panel interviews with stakeholders.
• Closing conversation with the CEO.