Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing strategic relationships with enterprise clients for a leading Commerce Media OS with an accent on retail media advertising performance and platform adoption. Focus on driving account growth, building scalable success frameworks, and translating complex client feedback into actionable product roadmap improvements.

Location: Must be based in the United States

Salary: $110,000–$120,000 USD

Company

hirify.global is a leading Commerce Media OS that powers advertising spend across global retail media networks using AI and real-time data.

What you will do

• Independently manage a portfolio of complex enterprise accounts across multiple products and markets.
• Drive account growth and expansion by developing and executing strategic account plans.
• Lead executive-level client engagements and resolve escalations autonomously.
• Act as a primary conduit between clients and Product/Engineering teams to shape the platform roadmap.
• Build scalable frameworks and playbooks to elevate the broader team's capabilities.
• Mentor peers and share best practices for strategic account management.

Requirements

• 6+ years of experience in digital/search advertising or platform/account management.
• Deep expertise in ecommerce advertising platforms such as Amazon, Walmart, or Instacart.
• Proven track record in customer success, consulting, or pre-sales at an executive level.
• Strong analytical skills with the ability to synthesize complex data into compelling narratives.
• Must be authorized to work in the United States.
• Moderate to strong Excel skills.

Nice to have

• Experience with Amazon DSP, Amazon Marketing Cloud, or other retail media display offerings.
• Experience with social commerce platforms like TikTok.
• Prior experience with the hirify.global platform.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with FSA/HSA options.
• 401k plan with employer match.
• Flexible Paid Time Off and paid holidays.
• Paid parental leave and fertility/family-building support via Carrot.
• Company-subsidized memberships to Wellhub and Peloton.
• Paid volunteer time off.